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| How long before the memorial is posted?
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| Basic memorials will be posted within two weeks. Photographs, video
clips and any other additional information being sent in the mail will be processed and
posted within one week of receipt.
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| Can I make changes to the memorial in the
future?
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| Yes, you may make changes to your memorial at any time.
To do so you must include the password which you originally submitted to
us when you posted the memorial. This will verify your identity.
When sending materials by mail, please make sure to mark each item on the
back with the memorialized person's name and your password. You
may email your changes to updates@eternalflames.com,
please make sure to include the memorial name and your password!
Changes will be updated within two weeks upon receipt.
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| How do I submit photographs?
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You may email your photographs to updates@EternalFlames.com and please be sure to include the name of the memorial and your password
with any updates.
If you are sending original photographs, please mail to:
Please be sure to include the memorial name and your password on every
item that you are sending. Your information will be returned to you if you
include a stamped, self-addressed envelope.
Don't forget, your memorial includes 3 photographs, each additional
photograph, sound clip or video clip costs an additional $10 each. Please
include check, money order or credit card number + expiration date +
cardholder name with each order.
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| How do I add my own music, sound
or video clips?
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Video clips must be in standard mpeg or .avi format. Sound
files must be in standard .wav or .mid format. Music files must be
in standard .mid format. All information must be emailed to us at updates@eternalflames.com.
Please remember that multimedia updates to a memorial cost $10 each.
Please include your credit card number, expiration and cardholder name
with each update order. You may also email files separately, making sure to include the
memorial name and your password with each update. Please note
music or clips will not be added until credit card has been validated.
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